FAQ

Frequently Asked Questions

Updated August 25, 2026

What products are available?

The catalog covers makeup for the face, eyes, lips, and brows, together with skincare, hair care, brushes, applicators, and beauty tools. Product pages provide the controlling options, ingredients or materials, directions, specifications, and warnings.

Is shipping free?

Shipping is free only when the live checkout displays a free rate for the order and destination.

How long does delivery take?

Order preparation is usually about 1–2 business days. Estimated carrier transit is about 2–4 business days and is not guaranteed.

Can I return or exchange an item after changing my mind?

Yes. A mail return or exchange may be requested within 30 days after delivery for a change of mind, personal preference, or incorrectly selected item. Non-defective merchandise must be new, unused, in original condition, and retain its packaging, tags, and accessories.

Are return shipping and restocking fees charged?

A free return label is included in the package, and there is no restocking fee. Contact us before mailing a return so the request can be authorized.

What if an item is damaged, defective, incorrect, or incomplete?

Send the order number, checkout email, an explanation, and clear photos or video of the product and packaging. These issues, as well as material differences from the description, may be reviewed for a return, exchange, replacement, or refund.

When is a refund processed?

We process an approved refund to the original payment method within 10 days; the financial institution may take additional time to post it.

Which payment methods are shown?

The live storefront currently displays Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, and Union Pay. Availability at checkout can depend on the order and customer eligibility.

How can I contact support?

Use the contact details below. Include the order number and checkout email for order questions and the tracking number for delivery questions.

Are cookies, analytics, or advertising tools used?

Necessary cookies support the storefront, checkout, security, and fraud prevention. Optional analytics or advertising-effectiveness tools may operate when enabled and where the applicable consent rules permit them.