Refund Policy

Updated August 25, 2026

Our store accepts return requests for both defective and non-defective merchandise and also accepts exchanges. A non-defective request may result from a change of mind, a personal preference, or choosing the wrong item. Damage, a defect, an incorrect item, a missing part, or a material difference from the description may also qualify for review.

Eligibility and 30-day request window

A request must be made within 30 days after delivery. Every return must concern new merchandise that remains unused and in its original condition, with the original packaging, tags, and included accessories retained.

Provide the order number, the email used at checkout, and an explanation. For damage, defects, incorrect fulfillment, or missing contents, also provide clear photographs or video of the item and packaging.

Mail returns, labels, and exchanges

Returns are handled by mail. A free return label is included in the package, and no restocking fee is charged. Do not mail merchandise without authorization; first contact us so we can confirm eligibility and provide the applicable instructions. Exchanges depend on current stock and cannot be guaranteed until the request is reviewed.

Refund timing

Once an approved return has been received and inspected, the refund is sent to the original payment method. We process an approved refund within 10 days. A bank or card issuer may require additional time before the credit appears.